Department: Operations

Responsibilities:

• Provide support to system users in multiple countries via telephone, chat and email
• Clearly document all communication with system users
• Resolve user-reported issues and communicate resolution back to system users
• Escalate system issues to Product Manager when necessary for resolution
• Provide input on current support processes and suggest improvements
• Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Support
• Participate in and manage roll-out of processes and system updates

Requirements:

• Junior level
• Ambition to grow
• MBO / HBO level
• Computer-operating skills
• Friendly, service-oriented attitude
• Written and verbal communication skills in Dutch and English
• Attention to detail
• Ability to identify and solve problems in an efficient and effective manner
• Eager to learn

What Sellable has to offer you:

• Working in a truly unique e-commerce startup
• A diverse and international team
• Office located in Amsterdam Noord with an easy-going atmosphere
• Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You’ll actively contribute to the growth of the Sellable platform
• A very competitive salary package

Interested?

Send your CV and cover letter to hr@sellable.app to the attention of Menno Kenter.