Jr. Customer support specialist

Department: Operations

Responsibilities:

  • Provide support to system users in multiple countries via telephone, chat and email
  • Clearly document all communication with system users
  • Resolve user-reported issues and communicate resolution back to system users
  • Escalate system issues to Product Manager when necessary for resolution
  • Provide input on current support processes and suggest improvements
  • Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Support
  • Participate in and manage roll-out of processes and system updates

Requirements:

  • Junior level
  • Ambition to grow
  • MBO / HBO level
  • Computer-operating skills
  • Friendly, service-oriented attitude
  • Written and verbal communication skills in Dutch and English
  • Attention to detail
  • Ability to identify and solve problems in an efficient and effective manner
  • Eager to learn

What Sellable has to offer you:

  • Working in a truly unique e-commerce startup
  • A diverse and international team
  • Office located in Amsterdam Noord with an easy-going atmosphere
  • Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You’ll actively contribute to the growth of the Sellable platform
  • A very competitive salary package

Interested?

Send your CV and cover letter to [email protected] to the attention of Menno Kenter.