Customer support specialist

Customer Support Specialist

Department: Operations

Responsibilities:

Provide support to system users in multiple countries via telephone, chat and email

  • Clearly document all communication with system users
  • Resolve user-reported issues and communicate resolution back to system users
  • Escalate system issues to Product Manager when necessary for resolution
  • Provide input on current support processes and suggest improvements
  • Provide training for team members and users
  • Conceptualize and drive best practices in Customer Support
  • Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Support
  • Participate in and manage roll-out of processes and system updates

Requirements:

  • Medior / senior level
  • Ambition to grow into the role of customer support lead
  • HBO / WO level
  • Currently in 1st job, looking for fast growth of responsibilities in 2nd job at Sellable
  • Computer-operating skills
  • Friendly, service-oriented attitude
  • Written and verbal communication skills in Dutch and English
  • Attention to detail
  • Ability to identify and solve problems in an efficient and effective manner
  • Ability to work independently with little to no supervision
  • Troubleshooting skills
  • Prior customer support experience, especially in eCommerce or related field preferred
  • Other languages besides Dutch and English preferred

What Sellable has to offer you:

  • Working in a truly unique e-commerce startup
  • A diverse and international team
  • Office located in Amsterdam Noord with an easy-going atmosphere
  • Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You’ll actively contribute to the growth of the Sellable platform
  • A very competitive salary package

 

Interested?

Send your CV and cover letter to [email protected] to the attention of Menno Kenter.