Customer Support Specialist
Department: Operations
Responsibilities:
Provide support to system users in multiple countries via telephone, chat and email
- Clearly document all communication with system users
- Resolve user-reported issues and communicate resolution back to system users
- Escalate system issues to Product Manager when necessary for resolution
- Provide input on current support processes and suggest improvements
- Provide training for team members and users
- Conceptualize and drive best practices in Customer Support
- Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Support
- Participate in and manage roll-out of processes and system updates
Requirements:
- Medior / senior level
- Ambition to grow into the role of customer support lead
- HBO / WO level
- Currently in 1st job, looking for fast growth of responsibilities in 2nd job at Sellable
- Computer-operating skills
- Friendly, service-oriented attitude
- Written and verbal communication skills in Dutch and English
- Attention to detail
- Ability to identify and solve problems in an efficient and effective manner
- Ability to work independently with little to no supervision
- Troubleshooting skills
- Prior customer support experience, especially in eCommerce or related field preferred
- Other languages besides Dutch and English preferred
What Sellable has to offer you:
- Working in a truly unique e-commerce startup
- A diverse and international team
- Office located in Amsterdam Noord with an easy-going atmosphere
- Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You’ll actively contribute to the growth of the Sellable platform
- A very competitive salary package
Interested?
Send your CV and cover letter to hr@sellable.app to the attention of Menno Kenter.